ABOUT AMERICAN AGENCIES
Founded in 1969, American Agencies has a well established foundation as a leader in the collection industry for over 30 years. Having a diversified client base, licensing and authority across the United States, and a revenue growth rate in excess of 20%, American Agencies is a national leader in commercial and consumer collections. For over three decades, American Agencies has partnered with creditors – some of them Fortune 100 organizations – to formulate and execute specialized recovery strategies in various industries including telecommunications, banking, education and high technology.
MANAGEMENT EXPERIENCE
American Agencies is led by a dynamic and visionary Senior Management Team. This team represents the proprietary intellectual capital that American Agencies has accumulated over its operational history, and is reflected in our ethics, our success and our dedication to the success of our clients.
Our Recovery Team is led by Branch Managers, Call Coaches and Quality Assurance Monitors with years of dedicated experience at American Agencies. These individuals are responsible for leading, coaching and motivating our Recovery Agents to meet and exceed collection goals, while assuring legal compliance every step of the way. Balancing compliance against recovery goals while fostering a customer-service oriented approach to minimize complaints, our supervisory personnel have indeed honed their leadership skills into a fine art.
COLLECTION EXPERIENCE
The American Agencies Recovery Team is staffed with knowledgeable and experienced Recovery Agents. All of them highly professional, and most of them seasoned veterans of the collection industry. The average tenure of these devoted individuals is 4.76 years with American Agencies. 75% of the Recovery Team is bilingual.
TECHNOLOGY
American Agencies has invested in creating a real-time, web-based infrastructure that automates the entire lifecycle of a collection account. This web based system provides for online account placement, adjustment and lookups; automated handling of payment data and monthly remittances, generates placement, collections management, and stair-step history and recovery reports. All this is securely accessible in real-time from any browser.
For its internal operations, American Agencies has invested in a state-of-the-art predictive dialing as well as sophisticated call monitoring/online-coaching infrastructure.
We interface with our skip tracing partners on an electronic basis. We can submit 10,000 accounts and get information back on them within 24 hours.
OPERATIONAL SCOPE
American Agencies is licensed to collect nationwide and over all time zones. We provide primary and secondary contingency collections services, a fixed rate letter service and utilize internal and vendor provided scoring models. We report to all three credit bureaus and leverage comprehensive skip-tracing databases. We comply with all federal regulations (FDCPA, FCRA, HIPAA etc.) and are members in good standing of ACA International, the association of credit and collection professionals.
With a state-of-the-art technological infrastructure, seasoned management and collection teams, customer-service oriented collections approach, and superior quality control and compliance programs, American Agencies is uniquely positioned to offer its clientele a fully customizable recovery solution which maximizes collection results while minimizing associated risks.
